DonateDirect
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PRIVACY POLICY

DonateDirect Privacy Policy

DonateDirect Ltd (ABN 24 608 967 264) is committed to protecting the privacy of your personal information. This privacy policy explains how we collect, use, disclose and hold personal information and how to contact us if you have any queries about our management of your personal information.

What is personal information?

"Personal information" is information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual's name, address, contact number and email address.

The kinds of personal information we collect and hold

The kinds of personal information we collect and hold about you depends on the nature of your dealings with us. For donors, we collect your name, contact email address, phone number and the location of items you are listing (suburb and postcode) and any other information you choose to provide us with. For community organisations, we collect your name, organisation, email address, phone number and employment address/address of organisation and any other information you choose to provide us with.

We may also collect details of the interactions you have with us (such as details of items listed for donation).

We do not generally collect sensitive information (such as information about your race or ethnicity or health information), and we will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so).

If you provide us with personal information about another person, please make sure that you tell them about this privacy policy.

How we collect personal information

We collect personal information in a variety of ways, including:

  • when you communicate with us through our website; and
  • from you directly if you contact us.

The purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for a range of purposes, including:

  • to supply our services and facilitate donations;
  • to respond to your enquiries about our services; and
  • for our administrative purposes and internal record keeping.

We may use and disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).

If we are unable to collect personal information from or about you, we may not be able to respond to your requests or enquiries or engage in certain other dealings with you.

Disclosure of personal information to third parties

In conducting our operations, we may disclose your personal information to third parties for the purposes outlined above. These third parties include, where appropriate:

  • if you are a donor, a community organisation seeking donations;
  • our contracted service providers, including IT service providers (such as website hosting providers).

We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).

How we hold personal information, and quality and security of personal information

We generally hold personal information in computer systems, including computer systems operated for us by our service providers. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic and paper materials, and requiring our service providers to do so.

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help us by letting us know (using the contact details at the end of this policy) about any changes to your personal information, such as your address and phone number.

Access to and correction of your personal information

Please contact us (using the contact details at the end of this policy) if you would like to access or correct the personal information we hold about you. We will generally provide you with access to your personal information (subject to some exceptions permitted by law), but may charge an access fee to cover the cost of retrieving the information and supplying it to you.

Complaints

Please contact us (using the contact details at the end of this policy) if you have any concerns or complaints about the manner in which we have collected or handled your personal information. We will inquire into your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).

Changes to this privacy policy

We may amend this privacy policy from time to time at our discretion. Amended versions will be posted at https://www.donatedirect.org.au/privacy-policy.

Contact details and additional information

If you would like more information about our approach to privacy, or if you wish to contact us regarding the information set out in this privacy policy, please contact us: