How Do I Donate?

1. Join DonateDirect to become a donor.
2. Provide a basic description of the item(s) you are donating.
3. Be linked with a charity or support worker who needs your item once a match is made.  They will help coordinate the transfer of the item.

Your donated item can be transferred in one of three ways:

1. Deliver your item in person to the charity or community service provider/support worker.
2. Collection by an approved charity or support worker from an approved community service provider/support worker.
3. Post your item to the charity or support worker/community service provider.
4. COURIER - DonateDirect can organize a courier service for medium-sized items
   when tax-deductible donation is made to cover the cost. For more information,
   email info@donatedirect.org.au.

what can I Donate?

As a general rule, you can donate new and used essential household items that are of a high quality, and are not stained, torn, broken, or faulty.

Any sheets, blankets, towels, or other linen must be freshly laundered or dry-cleaned and free from tears and stains.
Community partners have the right to refuse collection of an item if it appears damaged, stained, broken, unsafe, or not suitable for its purpose, or for change of mind.
Please note that we do not rehome baby items.

WHAT CAN BE DONATED

GENTLY USED FURNITURE

Couches
Recliner chairs/armchairs
Sofabeds
Dining tables and Chairs
Bed frames and mattresses
Bed frames only
Mattresses only
Coffee tables
TV entertainment units
Wardrobes
Chests of drawers
Buffets
Bookcases
Desks/student desks

LINEN (freshly laundered; no stains or tears)

Bed linen (doona covers, sheet sets, pillow cases)
Doonas
Blankets
Towels
Pillows – must be new

KITCHEN ITEMS

Plates
Bowls
Cups/Mugs
Cutlery
Pots and pans
Kitchen utensils

ELECTRICAL ITEMS

All electrical items must be in good working order, with all cabling/wiring intact and
in good condition. Electrical power plugs must be fully compatible with Australian
power outlets without requiring the addition of adapters.

For larger and higher-cost electrical items (egs, washing machines, fridges), our
community partners are required to organise testing and tagging of your donation(s)
before they can be used by their clients (recipients of the items).

Smaller and lower-cost electrical items (eg., kettles, toasters, coffee machines) can
only be donated if they are tested and tagged by donors prior to their being listed on
the DonateDirect website. Otherwise the cost for charities to test and tag these
smaller appliances is often greater than the cost of purchasing new items.

ELECTRICAL ITEMS THAT ARE TESTED AND TAGGED BY OUR COMMUNITY PARTNERS UPON
RECEIPT OF ITEM (UNLESS ORGANISED BY DONOR).

Fridges – seals must be fully intact
Televisions (must be digital and include remote controls)
Microwaves
Washing machines
Clothes dryers
Portable air conditioners
Electric fans
Vacuum cleaners
Computers/Laptops/Ipads – must be wiped of all files and personal information.
Smart phones

ELECTRICAL ITEMS THAT MUST BE TESTED AND TAGGED BY DONORS BEFORE BEING
LISTED ON THE WEBSITE

Kettles
Toasters
Irons
Coffee machines
Other small miscellaneous appliances

CLOTHING (gently used; no stains or tears)

Men’s clothing
Women’s clothing
New underwear
New socks

Pregnancy clothing

UNOPENED/NEW TOILETRIES

Shampoo and conditioner
Soap
Unopened toothbrushes
Unopened Razors
Sanitary items
Unopened feminine hygiene products

MISCELLANEOUS

Back-packs
Suitcases on wheels
Floor rugs
Yoga mats
Musical instruments