Terms and Conditions

Direct is based on the philosophy that all items must reach intended recipients – those most in need.  This means that any participating charity or community service provider must not resell donated items, donate items to shops, or use items for any other purpose, and only to give the item to the intended recipient (the disadvantaged individual). Disadvantaged Individuals means Australian individuals who are suffering from disadvantage by reason of their low socio-economic background, natural disasters, mental or physical disabilities, illness, or effects of family breakdown.  

Direct is unable to verify the condition of donated items and relies on the goodwill of donors and charities to ensure that faulty items are not passed on. Direct does not take any responsibility for any damaged or faulty items. 

Any charity worker has the right to refuse collection of an item if it appears damaged, broken, unsafe, or not suitable for its purpose.

If a charity receives a donation and does not have an immediate or urgent need for the item for any of its current clients, the charity must ensure that the item is ultimately given to a disadvantaged individual as soon as a suitable client exists.

Charities should ensure that donated items meet minimum Australian/New Zealand safety standards for all child-related or nursery items, including prams, cots, portacots, change-tables and car seats.

Charities must not pass on stolen or illegally obtained items.

Participating charities cannot disclose any personal information about the donor, with whom they may be communicating, to the intended recipient of the donated item (the disadvantaged individual for whom they are collecting the item). Personal  Information about the donor (including email, phone and address) can only be used for the purpose of direct communication to organise transfer/transport of an item.  Any participating charity must not use any personal information (including email address) for their own self-promotion, advertising or any form of communication from that charity. 

Electrical Goods:

All participating charities and community service providers must ensure that electrical goods are tested and tagged after collection and before passing them on to their clients.

“Electrical goods” refers to any item that plugs into a power point. This also includes computer chargers or mobile phone chargers, or items that come with extension cords that plug into power sockets.

Donors must not pass on stolen or illegally obtained property.

Direct Ltd is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).   Minimum personal details including name, home/office address, phone number and email are obtained to allow workers from a registered charity or approved community service provider (eg., mental health clinic) to contact the donor to coordinate transfer of a donated item.

Any item listed by donors for donation may be listed on the Direct website. In offering an item for donation you are consenting to a description of your donated item(s) being accessible on the website to members of the public. No identifying personal information about the donor is attached to item descriptions

Recipients of donations (ie., the disadvantaged individual) do not have access to any personal information about the donor.  No personal details will be provided to other charities organisations or individuals for advertising, self-promotion or other purposes.  Donors can choose to elect to receive emails during charity promotions by Direct (eg., charities drives during natural disasters) or for updates of urgently needed items by disadvantaged individuals.  They are able to cancel receipt of emails at any time.

In the event that a person ceases to be employed by your charity registered with DonateDirect, the charity is required to inform DonateDirect.

For more information see full Direct Ltd privacy policy